Terms & Conditions

 

Terms and Conditions

Last Updated: 17/03/25

Welcome to the 7C Jewel website. By accessing or using our site, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

1. Acceptance of Terms

By using this website, you agree to these Terms and Conditions, our Privacy Policy, and any additional policies or guidelines provided.

2. Products and Services

All products and services offered on this website are subject to availability. We reserve the right to modify or discontinue any product at any time without prior notice.

3. Pricing

Prices for our products are subject to change without notice. We make every effort to ensure accurate pricing, but errors may occur. In the event of an error in pricing, we reserve the right to cancel or refuse any orders placed for products listed at the incorrect price.

4. Order Acceptance

All orders are subject to acceptance by 7C Jewel. We reserve the right to refuse or cancel any order for any reason, including but not limited to the unavailability of a product, errors in product information, or suspected fraudulent activity.

5. Payment

We accept various payment methods. By placing an order, you represent that you have the legal right to use the payment method you provide.

6. Shipping and Delivery

We offer free shipping within India. Shipping times vary based on the product type, with 'Ready to Ship' items typically delivered within 48 to 72 hours and 'Make to Order' items delivered within 7 to 10 business days. All orders are fully insured during transit.

7. Returns and Exchanges

Please refer to our Returns Policy for information on how to return or exchange products. All returns and exchanges are subject to our specific policies.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of 7C Jewel and is protected by copyright and trademark laws. Unauthorized use of any content is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, 7C Jewel will not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our products or services.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Rajasthan. Any disputes arising from these terms shall be resolved in the courts of Jaipur, Rajasthan.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting on the website. Your continued use of the site constitutes acceptance of the revised terms.


12. Returns and Cancellations:

Cancellations:

Refunds will be processed for any cancelled orders as follows:

  • Orders cancelled within 4 hours of placing the order are entitled to a full refund.
  • Orders canceled after 4 hours will incur a processing charge of 2% of the cancelled order amount if the order has not been dispatched. Additionally if the order has been dispatched then shipping charges will be charged for both forward and RTO.
  • For customised orders made as per the customer’s specifications, full refund will be initiated if order cancelled within 4 hours. After 4 hours, making charges and shipping charge (both forward and RTO) will be deducted and forfeited upon cancellation along with 2% for payment gateway charges. Shipping Charges will only be deducted if the order has been dispatched. 
  • Amount will be processed within 7-10 business working days.

Customers may cancel one item within a multiple-item order without canceling the entire order, provided the order contains two or more items.

For prepaid orders, the refund amount will be credited back to the original payment source (Credit Card/Debit Card/Net Banking) within 7-10 business working days.

Kindly contact us for any further assistance or help.

Returns:

For returns you can return the jewellery within 2 days after receiving the jewellery. The refund/exchange/store credit will be credited to your account in 10-12 business working days after the product is approved for return from our quality assurance department. Others charges will be deducted such as shipping cost, gift wrap, other duty or processing charges whichever is applicable from the refund amount.

The following items are not eligible for return:

  1. Orders that have previously been exchanged.
  2. Products that have been engraved, personalised, or customised.

To be eligible for return, items must meet the following conditions:

  1. Tags must remain attached.
  2. No scratches or signs of wear and tear.
  3. Original packaging and box must be intact.
  4. All certifications and documents must be in their original condition.

In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

Additionally, for orders placed using gift cards, the gift card amount will be refunded back to the original gift card upon cancellation or return.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at customersupport@7cjewel.com or WhatsApp us at +91-9216451067.